1. Right for Refunds

A. Refunds may be Initiated under the following criteria or eligibility:

ESET 30 Days Money-Back Guarantee

ESET give you 30 days trial even after subscription user is un satisfactory there is 30-day money-back guarantee on initial date purchases of subscription-based products. Refund requests must be submitted within this period.

  • Ensure your purchase was made directly from ESET’s official website.
  • Submit a refund request through the ESET USA Return Policy page.

Usage beyond what is allowed under the guarantee or significant usage of the product’s features may void eligibility for a refund.

B. Renewals

  • Refunds for subscription renewals are available if requested within [30 days] of the renewal charge.
  • To avoid unwanted charges, customers are encouraged to cancel auto-renewal at least 24 hours before the renewal date.

C. Technical Issues

  • If you encounter technical difficulties that prevent you from using the product and our support team is unable to resolve them within a reasonable timeframe, you may request a refund online or by contact page.

D. Promotional or Discounted Purchases

  • Refunds for purchases made during promotional periods may be subject to additional terms disclosed at the time of purchase.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Requests made outside the 30 Days refund eligibility period.
  • One-time purchases product, unless otherwise specified at the time of purchase.
  • Cases of misuse, fraud, or violation of the terms of service.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact Customer Support:
  • Email us at Help@esetnod.com.
  • Provide your order number, account details, and a brief explanation of your refund request.
  • Wait for Refund Process
  • Our support team will review your request and respond within 5 business days.

Refund Approval:

If approved, refunds will be processed back to the original payment method. It may take 15 business days for the refund to reflect in your account, depending on your financial institution.

4. Additional Notes

This policy is designed to comply with applicable consumer protection laws.

For further assistance, please contact our ESET.